A clear assessment route.

If something is not right, Apple Shoes customer care can review the product information, proof of purchase, condition, and reported issue.

Important: Warranty terms, remedies, and repair availability vary by market, seller, product, and applicable law. This page is general guidance and does not replace statutory consumer rights or the terms supplied at purchase.

START A REVIEW

What to send us.

Contact the market or authorized seller where the product was purchased. Clear information helps the team understand the issue and identify the appropriate next step.

Proof of purchase and purchase date
Product name, size, color, and article code when available
Clear photos of the full product and the affected area
A short description of what happened and when it began

ASSESSMENT

What the team considers.

The review may consider whether the issue is related to materials or workmanship, accidental damage, alteration, unsuitable cleaning, expected wear, or use outside the product’s intended purpose.

Assessment is case by case
Do not send a product until instructions are provided
Repair may not be technically or commercially available in every market
Approved remedies depend on the applicable purchase terms and law

SAFE USE

Do not wear damaged footwear.

Stop using any product if damage could affect stability, fastening, sole grip, or safe movement.

Contact customer care